The other day a former classmate who is still in school (poor, unfortunate soul) sent me a message on Facebook. She was doing a little research on agencies in the area as she is preparing to graduate in April. She did the normal networking intro and questions and then she got to the crux of her email:
“I’ve got to be honest with you, Logan — I have no idea what the devil online PR is. Is that like regular PR, but all online?”
And then I realized I had some thinking and writing to do.
The Internet has hailed in a new generation of public relations, marketing and online lead generation companies, and with them has come revolutionary ideas about how to effectively reach publics. While most traditional PR methods still rule strategic planning, the specific channels for reaching them have evolved and are no longer limited to only newspapers, radio, and television. Suddenly, the “new” media of online newspapers and social media are now the traditional media, and there is a whole array of channels through which PR practitioners and marketing professionals can send their messages.
That still doesn’t answer the question though. Keep reading — we’ll get there.
Let’s start with defining public relations. Simply put, public relations is the art of establishing and maintaining relationships between businesses and their publics (for the purpose of staying on topic, we’re going to ignore one key aspect of PR – image management). So … we go have tea and crumpets with our clients’ customers and call it good? Well, it’s a bit more than that. Public relations, in my opinion, is all about placement — placing clients in the public eye, and more specifically, in news outlets. But what is the purpose? Most of the time, it’s lead generation. Sometimes it’s reputation management (I thought we weren’t going to talk about image management…), but even that boils down to the bottom line: money. In other words, we place our clients in the news and in the public eye mostly so people will see the good work they’re doing and then want to do business with them.
With so much news going online, how do PR agencies get their clients in the public eye, and in a position where they can actually generate leads for their clients? Here enters search engine optimization (SEO). PRMarketing.com was born from such an agency, SEO.com, and has combined the science of SEO with public relations. All of a sudden, we’re killing two birds with one stone: while placing clients in the news, we also focus on using the elements for which search engines scan when people run searches. Examples: Infographics, links within websites, social media activity, and topic-related keywords in both website content and press releases. And just like *that,* we’ve not only gotten companies into the public eye through press coverage, but those companies’ sites are also showing up on the first page of search engine results.
That’s what sets PRMarketing apart: no one else touts the results of PR combined with a progressive knowledge and understanding of search engines’ behaviors.
So, that’s online PR: it’s traditional PR, with all its media outreach and image management, combined with strategic online placement.
PR will never be the same. And now I have something to send back to my friend.

People ask that question all the time – thanks for providing an answer.
Excellent answer Logan! I often have a difficult time explaining online PR because it’s just something I’ve picked up and have been studying for a few years. In fact, I often forget that there is “traditional” PR because I am so submerged into the Internet (ahem…geek) culture.
Logan.
Great start. One point I might add is that online PR is what conventional PR always wanted to be, but could never quite attain – it’s two-way communications.
The great beauty of online PR is instant feedback and a near-real-time communication cycle with interested publics. A few years ago, “social” responses were few and far between and exited only on designed “social media” sites. Today, and I believe even more so in the near future, the entire online experience is social. Nearly every site you visit has a feedback or share component.
So, along with your definition, I would add that Internet PR involves the facilitation and management of open channels of communication with interested/affected parties.